You’ve developed an amazing product, and customers are signing up at an impressive rate. But what starts as smooth sailing quickly turns into a challenge: your customer support team becomes overwhelmed with inquiries that are time-consuming and repetitive, pulling their focus away from more urgent issues. Generally, when this occurs, companies have a few options: […]
What’s the key for getting customers to use our product or service? Yes, creating a great product is a given, but research shows customer training follows closely behind. Here are some standout customer education stats: Adobe noted that their customer education programs have helped increase product adoption by 79% Businesses employing customer education report a […]
The way we find information on the web is undergoing its most fundamental shift in the past 15 years. Since the rollout of ChatGPT in late 2022, and its subsequent search features, more people are using large language models to find information, get product recommendations, and, in the case of training, find courses to enroll […]
At Arlo, we’re on a mission to help training providers scale their businesses and deliver world-class learning experiences. That’s why we’re excited to announce our partnership with Heropa, a leading provider of immersive virtual lab environments. Together, we’re bringing IT and software training providers a seamless, end-to-end solution that makes delivering hands-on, engaging learning easier […]
If you’re not afraid to get creative there are lots of instructor led training activities you can use within your ILT sessions to make them more engaging and enjoyable for participants. In this quick guide we’ve compiled 15 examples you can easily implement. Let’s get started ⬇️ 1. Group Discussions One of the easiest activities […]
Tony Robbins once said, ‘Success leaves clues.’ When you look at some of the most successful businesses of recent years, certain patterns emerge: They do this through comprehensive and accessible customer training programs that deliver real, tangible value. To showcase what some of these programs look like, we’ve created this roundup of eleven examples of […]
The debate between Self Paced Learning vs Instructor Led Learning is often framed as a question of which method is “best.” However, the real focus should be on which learning method will most effectively help the learner meet the objectives of a course or module. To determine which approach is right for your learners, it’s […]
AI is changing the way training providers produce content. Tools now exist that allow you to create courses in a matter of minutes, ideate new ideas, and personalize learning experiences for individuals at scale. To help you get a sense of some of the different options available, we’ve put together this quick guide on six […]
The key difference between LMSs and other online training platforms that are well-suited to creating, delivering, and selling online courses is that LMSs, in particular, need to contain features that help users—whether they are businesses that rely on selling courses as their main income stream, or individual creators—sell and monetize their courses. Many LMS platforms, […]
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